All I can say is that I wholeheartedly agree with this recent post by dfyans
I supported the kickstarter campaign for the same reasons. The spec for arches is impressive, but the many shortcomings of the manufacture and software design, and the lack of support from Davide and soundmachines have undermined our reasonable expectations. As a result, arches is scarcely ‘fit for purpose’. It’s a massive let-down.
Is there no-one at soundmachines who is able to take the time to respond to our requests – even a simple acknowledgement?
It’s very poor behaviour from a so-called ‘professional’ company.